In today's age of abundance, one thing that isn't abundant is the average customer's patience. The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses.
Add to this, the rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At the 4th Edition of the Global CX Summit, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.
The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.
Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.
Use-cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.
Explore new ideas and methodologies around emerging tech, disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.
From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter, from the safety of your homes.
With a focus on data, technology, and culture, the Global CX Summit will delve into discussions on building a winning Customer Support team, driving Customer Journey Transformation, adopting your CX Model for contact-less commerce, paving the way for superior CX with the right tech portfolio, among many others.
Solution Showcase Slots
Hours of Re-education & Business Networking
Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.
With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.
Published on 28 Sep, 2020
Published on 30 Mar, 2020