6th Edition
Global CX Summit
Evolving your CX Strategies with Digitization
ABOUT GLOBAL CX SUMMIT
A seamless and immersive customer experience is no longer a differentiator but an expectation. While many businesses recognize this, they often lack a comprehensive and future ready CX strategy. Without such a critical strategy established and in place, the necessary ROI cannot be achieved.
Organisations have realised that the customer experience decides whether they will continue to stay loyal to a brand, product or service. Brands are investing in enhancing their customer experience as they know that one bad experience and the customer will be lost forever to their competitors.
The sixth edition of Global CX Summit will see the biggest industry leaders, and CX practitioners come under one roof to discuss relevant issues surrounding the CX community.
Edition
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Meetings concluded
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Partners
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SPEAKERS
Why India
Customer experience is becoming a bigger priority for Indian enterprises as per a recent report. The report signals a dramatic shift in expectations of Indian business leaders with 89% of them rethinking the entire customer experience.
India ranked third globally and first in the Asia Pacific region on customer experience (CX) maturity, according to a recent study. To transform customer service digitally and reap rewards, Indian businesses are adopting technologies to make the journey quick. India IT spending is projected to grow 2.6%, which is $110.3 billion in 2023, according to a recent forecast by Gartner, Inc.
It is expected that there will be an enhanced focus on digital tools like websites, social media and chatbots, as well as metaverse and augmented reality (AR) to deliver speed, convenience, ease-of-use and customer-friendly service in the years ahead.
Why Sponsor ?
- PRE-QUALIFIED IT HEADS : Meet IT decision-makers from various industries who are pre-qualified with a questionnaire to assess the bandwidth and budget of their business.
- PRIOR NOTIFICATION : Database of confirmed buyers will be sent 7 days before the event with their names, contact details & requirements to cherry pick the ones interested in your offerings.
- ONE-TO-ONE MEETINGS : Pre-scheduled & guaranteed meetings with your preferred IT decision-makers
- SPEED NETWORKING : The best & quickest way to get connected with every buyer and exchange business cards through a fun networking activity.
- WISHLIST : Share your preferred list of targeted clients and we will invite them to the summit to help meet with you.
- BRANDING : Visibility & brand positioning done with the most powerful and followed media houses and branding pre, at, post- event.
- DEDICATED ACCOUNT MANAGER : Facilitating and enabling one-to-one pre-scheduled meetings at the event.
PAST SPEAKERS
Zeenat Mongal
VP & Head of CXICICI Lombard
Hari Shankar Mishra
Sr, Vice President - Customer ExperienceFuture Generali India Insurance Co. Ltd.
Dharmarajan K
Chief Business Officer - BeautyTata CLiQ
GB Kumar
Vice President, Asia PacificUserTesting
Jagmohan Rishi
Vice PresidentWockhardt
Gokul Gopalakrishnan
Senior Vice President & Business Head, AsiaUniphore
Aalok Pradhan
Director - Customer successCoinDCX
Pooja Makhija
Executive Director & Co-FounderPhonon.io
Suraj Shetty
Head of Customer Experience & Learning DevelopmentKissht
Sagar Rane
VP SalesOzonetel
Mayank Jain
Group Digital Customer InitiativesAditya Birla Capital
Sathish Krishnan
Head - CRMGo Ibibo Pvt Limited (redBus)
Amit Lall
AVP & Country Lead - Workplace Cosulting and Digital TransformationSodexo
Chaitanya Chokkareddy
Chief Product OfficerOzonetel Communications
Juhita Gupta
Associate Vice President Consumer InsightsSony Pictures Networks
Harshit Desai
Founding Member, Ex-Head of CX, Alliances & Automation - ABFLThe Grapevine Co.
Vijaybahu Joshi
Associate Vice President & Head of Experience DesignJio
NK Purohit
Chief Digital OfficerIIFL Securities
Anila Rao
Vice President, APACHaptik
Arzan Singpurwalla
Partner Lead - Whatsapp for BusinessMeta
Maurice Carvalho
Territory Sales LeadFreshworks
Vandana Tanna
Regional Sales managerFreshworks
Shraddha Thapa
Regional Head – Govt. & OTT PartnershipInfobip
Milind Kadam
Regional Sales headInfobip
Shankar Iyer
Head of Customer Success - IndiaInfobip
Jerome Vincent
Chief Grievance OfficerBajaj Allianz General Insurance Co. Ltd
Why Attend ?
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LEARN & GROW : At the Global CX Summit, further your professional development by being a part of the discussions & collaborative workshops changing the industry as we know it.
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SHOWCASE OF DIGITAL SOLUTIONS BY WORLD-CLASS TECHNOLOGY PROVIDERS : Gather practical perspectives from many real-world use-cases shared by the market’s top CX heads, including early adopters and leaders from across the region.
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COLLECTIVE COLLABORATION : We cannot undermine the importance of interacting and learning from one another. Collaborate to build for the future together with industry peers and share experiences.
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SOURCE YOUR MOST RELIABLE PARTNER THROUGH FACE-TO-FACE INTERACTIONS : We understand that the value of a live event comes from the quality of networking opportunities. Connect & Meet one-on-one with global potential partners for tailored guidance to help you achieve your mission-critical business priorities.
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OUTSTANDING RETURN ON INVESTMENT – FOR YOUR TIME SPENT : Whether you’re a CX head or a technology expert, Global CX Summit is a guaranteed time-saving, highly informative, accessible & professional business platform.
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YES, YOU ARE WORTH IT : Global CX Summit brings to you an exclusive opportunity to up your game and submit nominations for CX India 30 Awards. Shine amid your peers and be recognized in the pursuit of your excellence.
Featured Discussions
JOB TITLES
- Customer Experience Heads
- Customer Relations Heads
- Customer Service heads
- Customer Loyalty Heads
- Customer Operations Heads
- Contact Centre Heads
- Heads of Product Development and Innovation
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Heads
- Heads of Consumer Insights and Analytics
- Senior Management ( CEO, CMO, COO, CDO, CTO)
INDUSTRY FOCUS
Manufacturing
BFSI
Retail & E-commerce
Hospitality
Travel tourism
Aviation
Telecom
Healthcare
Entertainment
E-Gaming
WHAT SPONSORS SAY
Presenting Partner
Past Partners
Media Partners
Testimonials
I enjoyed the event and found the delegate profiles and presentations very informative. I had productive conversations with potential customers and prospects, and I believe we will generate a decent list of leads for our company. The venue, food, and crowd were all excellent, and I had many interesting conversations and gained a lot of knowledge. We will definitely consider sponsoring DTS in the future.
I had really good conversations today with the number of delegates coming from the region and other places. Quite likely we we will consider it for the next year or your next city. The overall conversations were really good probably some of the really interesting conversations in change management and practical side of it and were really interesting.
I would rate the overall event a 9 out of 10 because it was very strategic and focused, with a mix of decision makers and influencers in attendance. We expect to have a good number of conversions with the enterprise accounts we met, and we are looking forward to working with Exito again in the future. There is a great scope for collaboration and we appreciate the opportunity to participate in this event.
I would rate the event a 9 or 10 out of 10. It was well put together and we received fantastic feedback and had high-quality conversations with delegates. It has been one of the best events we have participated in, with a good return on investment and leads generated. The audience was perfect and their interactions and participation in the event were excellent. The panel discussion was also very informative and useful for my presentation.
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Published on 28 Sep, 2020
