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6th Edition

Global CX Summit


Presented By


In today’s age of abundance, one thing that isn’t abundant is the average customer’s patience. The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses.
Add to this, the rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At the 5th Edition of the Global CX Summit, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.
The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.
CX professionals
Solution Showcase Slots

Why Sponsor ?

  • Prior notification of pre-qualified attending decision makers 5 days before the event along with information about their current challenges and technology requirements.
  • Speed networking: to introduce and exchange business cards with all the event attendees.
  • Guaranteed one-to-one meetings with the delegates of your choice and a dedicated account manager from Exito to execute these meetings during the event.
  • Dedicated networking table in the networking area with your branding to have discussions with your prospects.
  • Standalone speaking slot in the agenda to address the entire delegates (in select sponsorship packages).
  • Opportunity for a senior management executive to be part of a Panel of your choice as a moderator or as a panelist (in select sponsorship packages).
  • Gain brand visibility and a competitive edge to be showcased as the go-to solution provider for the IT leaders.


Zeenat Mongal

VP & Head of CX
ICICI Lombard

Hari Shankar Mishra

Sr, Vice President - Customer Experience
Future Generali India Insurance Co. Ltd.

Dharmarajan K

Chief Business Officer - Beauty
Tata CLiQ

GB Kumar

Vice President, Asia Pacific

Jagmohan Rishi

Vice President

Gokul Gopalakrishnan

Senior Vice President & Business Head, Asia

Aalok Pradhan

Director - Customer success

Pooja Makhija

Executive Director & Co-Founder

Suraj Shetty

Head of Customer Experience & Learning Development

Sagar Rane

VP Sales

Mayank Jain

Group Digital Customer Initiatives
Aditya Birla Capital

Sathish Krishnan

Head - CRM
Go Ibibo Pvt Limited (redBus)

Amit Lall

AVP & Country Lead - Workplace Cosulting and Digital Transformation

Chaitanya Chokkareddy

Chief Product Officer
Ozonetel Communications

Juhita Gupta

Associate Vice President Consumer Insights
Sony Pictures Networks

Harshit Desai

Founding Member, Ex-Head of CX, Alliances & Automation - ABFL
The Grapevine Co.

Vijaybahu Joshi

Associate Vice President & Head of Experience Design

NK Purohit

Chief Digital Officer
IIFL Securities

Anila Rao

Vice President, APAC

Arzan Singpurwalla

Partner Lead - Whatsapp for Business

Maurice Carvalho

Territory Sales Lead

Vandana Tanna

Regional Sales manager

Shraddha Thapa

Regional Head – Govt. & OTT Partnership

Milind Kadam

Regional Sales head

Shankar Iyer

Head of Customer Success - India

Jerome Vincent

Chief Grievance Officer
Bajaj Allianz General Insurance Co. Ltd

Why Attend ?

  • Brilliant Content : In-depth, trend-forward sessions – with tons of practical takeaways and ideas to keep you ahead in the customer journey.

  • Brilliant Speakers: Gain in-depth guidance from expert speakers on fine-tuning your customer experience.

  • Continued Learning : Gain access to speaker presentation slides and recordings, for your company to reference and use in your marketing and business initiatives, year-round.

  • Connections : Hundreds of seasoned CX experts, CX Heads, customer service head, marketing and communication heads, technology heads and more to mingle and connect with. Meet your customers, vendors, expert resources, friends and colleagues of tomorrow.

  • Showcase of technology solutions : Gather practical perspectives from many real-world use-cases shared by the market’s leading players, including early adopters and leaders from across the region.

  • Network with leading solution providers : As a delegate, you will experience cutting-edge technology from solution providers from around the world that can fulfil your business requirements.

Featured Discussions

Transforming customer experience with technology
  • Creating an immersive CX with AR/VR
  • How will Metaverse transform CX?
  • Use of IoT to enlighten the customer journey experience
  • Offering customers a personalized experience through AI
Digitizing customer service to enhance customer experience
  • How is AI complementing the human workforce to provide better customer service
  • The importance of executing VoC programmes
  • The need for real time analysis to de-escalate issues.
  • Cloud Knowledge Management to understand customer purchase history for better customer service
Creating a seamless omnichannel CX through digitization
  • Using technology to create wholesome experiences at every customer touchpoint
  • Use of apps to create better customer experience
How is Conversational AI transforming the Future of CX
  • Embracing the best of both human and AI
  • Emotional Intelligence to become a competitive differentiator
  • Providing a proactive customer support and engagement
  • Driving conversation in the customer's language through NLP
  • Anticipating customer preferences and needs
Strategic Insight - Managing Customer Expectations through data and analytics
  • Forecasting customer expectations and improving customer experience with data
  • Insight-driven analytics for providing better CX
  • Harnessing data to create a personalized experience
  • Understanding your ROI



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Partners 2022

Presenting Partner

Platinum Partners

Gold Partner

CX Transformation Partner

Keynote Partner

Silver Partner

Awards Partner

Media Partners

Past Partners

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  • With a meticulously curated agenda, the Digital Transformation Summit brings you engaging panel discussions, inspiring keynote sessions, and insightful case-studies relevant to your specific challenges
  • Digital Transformation Summit is designed to give you a fulfilling event experience through its seamless networking and meeting options.
  • The event will house renowned solution providers who will showcase their digital capabilities to support your digital roadmap
  • A great mix of industry experts sharing their transformation stories; highlighting their setbacks and success
  • Be an active part of crucial discussions pertaining to digitization of various business value chains
  • Hear from industry veterans, luminaries and early adopters who will share the best practices, case studies and transformation stories
  • Discuss the integrated approach needed to tackle the critical infrastructure requirements
  • Understanding the competitive dynamics of technology
  • Learn a systematic framework for evaluating, experimenting with, and prototyping your ideas
  • Network with industry leaders and peers in innovative virtual formats
  • Explore the latest technology solutions that can empower your organization to overcome challenges and expand your capabilities


Emilia Clarke
Jay Chavez
( Chief Operating Officer), Ionics EMS Inc
I found the event very insightful and learnt a lot especially on the case studies in different industries.
Emilia Clarke
Sandy R
IT Development Leader (Section Head) Astrido Group
It was a great opportunity to meet executives from many countries and glad to have insights about technologies used in various companies.

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