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INDIA

August 24th, 2021

CX Strategies for the Touch-less Tomorrow

EXPERIENCE | ENGAGE | EVOLVE

Virtual Conference

Digitization of the customer experience is a necessary complement to the overarching marketing strategy with the increasing touchpoints of a customer on the digital ecosystem. Businesses need a rich omni-channel strategy to engage with their customers.

ABOUT GLOBAL CX SUMMIT

The global pandemic has transformed the consumer behavior rapidly and more likely for good. More consumers than ever turned online, including baby boomers and traditionalists who had previously only engaged offline. Businesses responded to the change by swiftly pivoting their marketing strategies to focus on digital channels. However, to secure customer attention and spend, marketeers must reimagine their customer experience.

Purchasing priorities have shifted and buying behavior has changed pushing customer expectations to an all time high. What was earlier considered as a good customer experience is table-stakes today. Brands are working to reorganize their approach to have customers ‘buying into companies’ rather than simply ‘buying from them’. Investments are being made in delivering experiences to digitally-savvy customers through dynamic technologies and tools such as real-time messaging, chatbots, artificial intelligence (AI), augmented reality, and self-service.

In 2021, there is also a growing focus among brands, on turning more empathetic as customers are beginning to measure value proposition on the human scale.

At this year’s edition of Global CX Summit, we will continue to connect with our customer experience community to come together, share ideas and learn how to navigate the contemporary challenges. This 3rd Edition of Global CX Summit will bring together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.

Join the Global CX Summit to partake in the exchange of experiences, frustrations and ideas and hear from the most innovative brands and adapt to deliver meaningful and timely customer experience.

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Learn From Industry Leaders

Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.

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Sharpen your skills

Use cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.

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Broaden your horizons

Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.

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Connect and Click

From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter from the safety of your homes.

Featured discussions

Conceived with a vision to promote an idea sharing and networking platform among the CX and technology leaders, Global CX Summit will explore the pressing concerns of the industry at large in the wake of the pandemic.

Advisory Council

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Atin Chhabra

Global Director- Digital CX
Schneider Electric

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Sonia Bhatia Salmin

Global CX Consultant
Adelaide, Australia

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Ajay Nambiar

Head of Customer Experience
L and T Realty

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Rajagopal Natarajan

Technology and Product Leader
Co-founder Xook

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Rekha Nair

Head- Airport Service and Museum Director
GVK International Airport

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Subramanyam Iyer

Senior VP and Head- Customer Experience
DBS Bank

Past Speakers

Kamlesh Vora
Kamlesh Vora

Sr EVP & Head- Customer Experience

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Cody Byrns

Speaker, Author, and Founder of The CB Foundation for Burn Survivors

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Rajagopal Natarajan

Technology and Product Leader
Co-founder Xook

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Namrita Mahindro

CDO

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Dilpreet Singh

Head- CRM and Customer Analytics

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Dharmarajan K

Chief Customer Officer & Head of Products

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Ajay Nambiar

Head of Customer Experience

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Nitin Sethi

Vice President- Digital

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Sutapa Banerjee

Independent Director and Behavioral insights- coach

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Richard Owen

Co-founder

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Mohammed Khazi

Head Customer Experience
Hiveloop Technologies

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Prakash Shetty

Head- Operations, Compliance and, CS

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Narendra Kumar

Creative Director

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Savita Singh

GM-IT, Customer Centricity , Royal Dutch Shell

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Subramanyam Iyer

Senior VP and Head- Customer Experience

Michael-Levin
Michael Levin

President and CEO
Custom Solutions Inc

Prachi Mohapatra
Prachi Mohapatra

CMO

Gautham Kris
Gautham Kris

Product Lead - CX platform and solutions

Sourabh Gupta
Sourabh Gupta

Founder and CEO

250+

CX professionals

3+

Solution Showcase Slots

15+

Speakers

4+

Hours of Re-education & Business Networking

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Job Titles

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)

Industry Focus

  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment
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  • Meet pre-qualified buyers with a verified spending budgets and generate highly-targeted business leads.
  • Gain brand visibility and a competitive edge to be showcased as go-to solution provider for the CX professionals
  • Detailed analytics at every step of your presence in the virtual event and heightened engagement with buyers
  • Virtual Networking designed to accommodate quick and seamless interaction with prospects.
  • Reach your target audience by pre-scheduling meetings with potential clients and understand business specific needs.
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Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.

With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.

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  • Access latest market intelligence on the CX during crisis and how to build a sustainable plan for the future
  • Insightful sessions to learn and benchmark against other companies are driving CX transformation
  • Gain insights on latest technologies and solutions to improve your CX strategy and delivery
  • Understand how you can use data to derive value and refine customer loyalty
  • Explore employee engagement strategies to drive efficiency & consistent experiences

What sponsors say

What attendees say

Blogs

Attending Brands

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radisson_logo
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sbi_logo
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Past Partners

Gold Partner

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Networking Partner

neosofttech

Exhibitor

partners

Media Partners

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Series Partners

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Request A Call Back

Would you like to speak to one of our sales associates over the phone? Just submit your details and we’ll be in touch shortly.

You can also email us if prefer:
General queries - enquiry@exito-e.com
Marketing - enquiry@exito-e.com
Phone No - 91 80 4952 2392

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