Global CX Summit
ABOUT GLOBAL CX SUMMIT
Why Sponsor ?
- PRE-QUALIFIED IT HEADS : Meet IT decision-makers from various industries who are pre-qualified with a questionnaire to assess the bandwidth and budget of their business.
- PRIOR NOTIFICATION : Database of confirmed buyers will be sent 7 days before the event with their names, contact details & requirements to cherry pick the ones interested in your offerings.
- ONE-TO-ONE MEETINGS : Pre-scheduled & guaranteed meetings with your preferred IT decision-makers
- SPEED NETWORKING : The best & quickest way to get connected with every buyer and exchange business cards through a fun networking activity.
- WISHLIST : Share your preferred list of targeted clients and we will invite them to the summit to help meet with you.
- BRANDING : Visibility & brand positioning done with the most powerful and followed media houses and branding pre, at, post- event.
- DEDICATED ACCOUNT MANAGER : Facilitating and enabling one-to-one pre-scheduled meetings at the event.
Zeenat MongalVP & Head of CX
Hari Shankar MishraSr, Vice President - Customer Experience
Future Generali India Insurance Co. Ltd.
Dharmarajan KChief Business Officer - Beauty
GB KumarVice President, Asia Pacific
Jagmohan RishiVice President
Gokul GopalakrishnanSenior Vice President & Business Head, Asia
Aalok PradhanDirector - Customer success
Pooja MakhijaExecutive Director & Co-Founder
Suraj ShettyHead of Customer Experience & Learning Development
Sagar RaneVP Sales
Mayank JainGroup Digital Customer Initiatives
Aditya Birla Capital
Sathish KrishnanHead - CRM
Go Ibibo Pvt Limited (redBus)
Amit LallAVP & Country Lead - Workplace Cosulting and Digital Transformation
Chaitanya ChokkareddyChief Product Officer
Juhita GuptaAssociate Vice President Consumer Insights
Sony Pictures Networks
Harshit DesaiFounding Member, Ex-Head of CX, Alliances & Automation - ABFL
The Grapevine Co.
Vijaybahu JoshiAssociate Vice President & Head of Experience Design
NK PurohitChief Digital Officer
Anila RaoVice President, APAC
Arzan SingpurwallaPartner Lead - Whatsapp for Business
Maurice CarvalhoTerritory Sales Lead
Vandana TannaRegional Sales manager
Shraddha ThapaRegional Head – Govt. & OTT Partnership
Milind KadamRegional Sales head
Shankar IyerHead of Customer Success - India
Jerome VincentChief Grievance Officer
Bajaj Allianz General Insurance Co. Ltd
Why Attend ?
LEARN & GROW : At the Global CX Summit, further your professional development by being a part of the discussions & collaborative workshops changing the industry as we know it.
SHOWCASE OF DIGITAL SOLUTIONS BY WORLD-CLASS TECHNOLOGY PROVIDERS : Gather practical perspectives from many real-world use-cases shared by the market’s top CX heads, including early adopters and leaders from across the region.
COLLECTIVE COLLABORATION : We cannot undermine the importance of interacting and learning from one another. Collaborate to build for the future together with industry peers and share experiences.
SOURCE YOUR MOST RELIABLE PARTNER THROUGH FACE-TO-FACE INTERACTIONS : We understand that the value of a live event comes from the quality of networking opportunities. Connect & Meet one-on-one with global potential partners for tailored guidance to help you achieve your mission-critical business priorities.
OUTSTANDING RETURN ON INVESTMENT – FOR YOUR TIME SPENT : Whether you’re a CX head or a technology expert, Global CX Summit is a guaranteed time-saving, highly informative, accessible & professional business platform.
YES, YOU ARE WORTH IT : Global CX Summit brings to you an exclusive opportunity to up your game and submit nominations for CX India 30 Awards. Shine amid your peers and be recognized in the pursuit of your excellence.
The Future of Experiences is Immersive
- Immersive CX a key differentiator to stay competitive and ensure customer loyalty
- Creating an immersive CX with AR/VR
- How will Metaverse transform CX?
Hyper-personalising the customer experience
- What is hyper-personalization?
- Pivoting to a digital-first mindset customers
- Using AI to create stronger, more authentic interactions with customers
- Capitalizing on data for insights-driven results
How can Gamification help improve CX
- Boost customer engagement through loyalty programs and rewards.
- Improve customer satisfaction and gain repeat customers.
- Create engaging touchpoints that are fun and engaging
- Building communities for customers to share experiences and interact
How is Conversational AI transforming Customer Experience
- How is Conversational AI improving overall customer experience and operational efficiency.
- How can AI-enabled chatbots provide customers with a self-service experience?
- Insights on consumer behaviour and attitudes
- How is AI and automation complementing the human workforce to provide better customer service?
Building Phygital avenues to provide a truly omni-channel experience
- Providing consumers seamless omni-channel experiences.
- Leveraging data from every touchpoint to provide choice and personalization
- Enhance in-store experiences with online additions
WHAT SPONSORS SAY
Published on 30 Mar, 2020