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6th Edition

Global CX Summit

Evolving your CX Strategies with Digitization


A seamless and immersive customer experience is no longer a differentiator but an expectation. While many businesses recognize this, they often lack a comprehensive and future ready CX strategy. Without such a critical strategy established and in place, the necessary ROI cannot be achieved.
Organisations have realised that the customer experience decides whether they will continue to stay loyal to a brand, product or service. Brands are investing in enhancing their customer experience as they know that one bad experience and the customer will be lost forever to their competitors.
The sixth edition of Global CX Summit will see the biggest industry leaders, and CX practitioners come under one roof to discuss relevant issues surrounding the CX community.
Meetings concluded

Why India

Customer experience is becoming a bigger priority for Indian enterprises as per a recent report. The report signals a dramatic shift in expectations of Indian business leaders with 89% of them rethinking the entire customer experience.
India ranked third globally and first in the Asia Pacific region on customer experience (CX) maturity, according to a recent study. To transform customer service digitally and reap rewards, Indian businesses are adopting technologies to make the journey quick. India IT spending is projected to grow 2.6%, which is $110.3 billion in 2023, according to a recent forecast by Gartner, Inc.
It is expected that there will be an enhanced focus on digital tools like websites, social media and chatbots, as well as metaverse and augmented reality (AR) to deliver speed, convenience, ease-of-use and customer-friendly service in the years ahead.

Why Sponsor ?

  • PRE-QUALIFIED IT HEADS : Meet IT decision-makers from various industries who are pre-qualified with a questionnaire to assess the bandwidth and budget of their business.
  • PRIOR NOTIFICATION : Database of confirmed buyers will be sent 7 days before the event with their names, contact details & requirements to cherry pick the ones interested in your offerings.
  • ONE-TO-ONE MEETINGS : Pre-scheduled & guaranteed meetings with your preferred IT decision-makers
  • SPEED NETWORKING : The best & quickest way to get connected with every buyer and exchange business cards through a fun networking activity.
  • WISHLIST : Share your preferred list of targeted clients and we will invite them to the summit to help meet with you.
  • BRANDING : Visibility & brand positioning done with the most powerful and followed media houses and branding pre, at, post- event.
  • DEDICATED ACCOUNT MANAGER : Facilitating and enabling one-to-one pre-scheduled meetings at the event.


Zeenat Mongal

VP & Head of CX
ICICI Lombard

Hari Shankar Mishra

Sr, Vice President - Customer Experience
Future Generali India Insurance Co. Ltd.

Dharmarajan K

Chief Business Officer - Beauty
Tata CLiQ

GB Kumar

Vice President, Asia Pacific

Jagmohan Rishi

Vice President

Gokul Gopalakrishnan

Senior Vice President & Business Head, Asia

Aalok Pradhan

Director - Customer success

Pooja Makhija

Executive Director & Co-Founder

Suraj Shetty

Head of Customer Experience & Learning Development

Sagar Rane

VP Sales

Mayank Jain

Group Digital Customer Initiatives
Aditya Birla Capital

Sathish Krishnan

Head - CRM
Go Ibibo Pvt Limited (redBus)

Amit Lall

AVP & Country Lead - Workplace Cosulting and Digital Transformation

Chaitanya Chokkareddy

Chief Product Officer
Ozonetel Communications

Juhita Gupta

Associate Vice President Consumer Insights
Sony Pictures Networks

Harshit Desai

Founding Member, Ex-Head of CX, Alliances & Automation - ABFL
The Grapevine Co.

Vijaybahu Joshi

Associate Vice President & Head of Experience Design

NK Purohit

Chief Digital Officer
IIFL Securities

Anila Rao

Vice President, APAC

Arzan Singpurwalla

Partner Lead - Whatsapp for Business

Maurice Carvalho

Territory Sales Lead

Vandana Tanna

Regional Sales manager

Shraddha Thapa

Regional Head – Govt. & OTT Partnership

Milind Kadam

Regional Sales head

Shankar Iyer

Head of Customer Success - India

Jerome Vincent

Chief Grievance Officer
Bajaj Allianz General Insurance Co. Ltd

Why Attend ?

  • LEARN & GROW : At the Global CX Summit, further your professional development by being a part of the discussions & collaborative workshops changing the industry as we know it.

  • SHOWCASE OF DIGITAL SOLUTIONS BY WORLD-CLASS TECHNOLOGY PROVIDERS : Gather practical perspectives from many real-world use-cases shared by the market’s top CX heads, including early adopters and leaders from across the region.

  • COLLECTIVE COLLABORATION : We cannot undermine the importance of interacting and learning from one another. Collaborate to build for the future together with industry peers and share experiences.

  • SOURCE YOUR MOST RELIABLE PARTNER THROUGH FACE-TO-FACE INTERACTIONS : We understand that the value of a live event comes from the quality of networking opportunities. Connect & Meet one-on-one with global potential partners for tailored guidance to help you achieve your mission-critical business priorities.

  • OUTSTANDING RETURN ON INVESTMENT – FOR YOUR TIME SPENT : Whether you’re a CX head or a technology expert, Global CX Summit is a guaranteed time-saving, highly informative, accessible & professional business platform.

  • YES, YOU ARE WORTH IT : Global CX Summit brings to you an exclusive opportunity to up your game and submit nominations for CX India 30 Awards. Shine amid your peers and be recognized in the pursuit of your excellence.

Featured Discussions

The Future of Experiences is Immersive
  • Immersive CX a key differentiator to stay competitive and ensure customer loyalty
  • Creating an immersive CX with AR/VR
  • How will Metaverse transform CX?
Hyper-personalising the customer experience
  • What is hyper-personalization?
  • Pivoting to a digital-first mindset customers
  • Using AI to create stronger, more authentic interactions with customers
  • Capitalizing on data for insights-driven results
How can Gamification help improve CX
  • Boost customer engagement through loyalty programs and rewards.
  • Improve customer satisfaction and gain repeat customers.
  • Create engaging touchpoints that are fun and engaging
  • Building communities for customers to share experiences and interact
How is Conversational AI transforming Customer Experience
  • How is Conversational AI improving overall customer experience and operational efficiency.
  • How can AI-enabled chatbots provide customers with a self-service experience?
  • Insights on consumer behaviour and attitudes
  • How is AI and automation complementing the human workforce to provide better customer service?
Building Phygital avenues to provide a truly omni-channel experience
  • Providing consumers seamless omni-channel experiences.
  • Leveraging data from every touchpoint to provide choice and personalization
  • Enhance in-store experiences with online additions



Retail & E-commerce
Travel tourism


Presenting Partner

Past Partners

Media Partners


Emilia Clarke
I enjoyed the event and found the delegate profiles and presentations very informative. I had productive conversations with potential customers and prospects, and I believe we will generate a decent list of leads for our company. The venue, food, and crowd were all excellent, and I had many interesting conversations and gained a lot of knowledge. We will definitely consider sponsoring DTS in the future.
Emilia Clarke
I had really good conversations today with the number of delegates coming from the region and other places. Quite likely we we will consider it for the next year or your next city. The overall conversations were really good probably some of the really interesting conversations in change management and practical side of it and were really interesting.
Emilia Clarke
I would rate the overall event a 9 out of 10 because it was very strategic and focused, with a mix of decision makers and influencers in attendance. We expect to have a good number of conversions with the enterprise accounts we met, and we are looking forward to working with Exito again in the future. There is a great scope for collaboration and we appreciate the opportunity to participate in this event.
Emilia Clarke
I would rate the event a 9 or 10 out of 10. It was well put together and we received fantastic feedback and had high-quality conversations with delegates. It has been one of the best events we have participated in, with a good return on investment and leads generated. The audience was perfect and their interactions and participation in the event were excellent. The panel discussion was also very informative and useful for my presentation.

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