CX Strategies for the Touch-less Tomorrow


Virtual Conference

15th June 2022 | 09:00 AM - 5:30 PM ( Mumbai )

In 2021, you are no longer competing with just your competitors.
You are competing with the last best experience your customers had!


In today's age of abundance, one thing that isn't abundant is the average customer's patience. The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses.

Add to this, the rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At the 4th Edition of the Global CX Summit, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.

The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.

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Learn From Industry Leaders

Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.

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Sharpen your skills

Use-cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.

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Broaden your horizons

Explore new ideas and methodologies around emerging tech, disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.

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Connect and Click

From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter, from the safety of your homes.

Featured discussions

With a focus on data, technology, and culture, the Global CX Summit will delve into discussions on building a winning Customer Support team, driving Customer Journey Transformation, adopting your CX Model for contact-less commerce, paving the way for superior CX with the right tech portfolio, among many others.

Speakers 2021

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Karthikeyan K

Co-Founder & CTO

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Bindiya Bhatt

Category Management

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Saumya Chopra

Customer Experience Head Middle East

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Hari Shankar

Sr. VP- Customer Experience
Future Generali Life Insurance

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Sathish Krishnan

Go Ibibo Head CRM

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Sanjay Singhal

Chief Operating Officer
ITC Limited

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Ranjan Kumar

CEO and Co-Founder
Entropik Technologies Pvt. Ltd

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Saumil Mehta

Director & Country Manager
Kraft Heinz Company

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Kaizad Hateria

Brand Custodian and Chief Customer Delight Officer

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Vaibhav Ambradkar

Lead - Customer Experience
IDFC First Bank

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Sridhar Rajagopal

Head of Sales, Marketing, Strategy and M'&'A
Otis India

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Rohit Lamba

Vice President Sales & Marketing & Head Branding
Jindal Steel and Power Limited

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Ankit Goenka

Head of Customer Experience
Bajaj Allianz General Insurance Co. Ltd.

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Soumonath Chatterjee

Director of Digital, Loyalty & Customer Experience, India & South Asia

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Beerud Sheth

Co-Founder & CEO

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Nalin Jain

Chief Customer Officer & Head of Operations
Godrej Housing Finance

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Jayant Jain

Vice President, Marketing & Customer Services
Head Loyalty And Shopper Insights, Reliance Retail Limited

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CX professionals


Solution Showcase Slots




Hours of Re-education & Business Networking

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Job Titles

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)

Industry Focus

  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment
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  • Meet pre-qualified buyers with a verified spending budgets and generate highly-targeted business leads.
  • Gain brand visibility and a competitive edge to be showcased as go-to solution provider for the CX professionals
  • Detailed analytics at every step of your presence in the virtual event and heightened engagement with buyers
  • Virtual Networking designed to accommodate quick and seamless interaction with prospects.
  • Reach your target audience by pre-scheduling meetings with potential clients and understand business specific needs.
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Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.

With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.

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  • Access latest market intelligence on the CX during crisis and how to build a sustainable plan for the future
  • Insightful sessions to learn and benchmark against other companies are driving CX transformation
  • Gain insights on latest technologies and solutions to improve your CX strategy and delivery
  • Understand how you can use data to derive value and refine customer loyalty
  • Explore employee engagement strategies to drive efficiency & consistent experiences

Partners 2021

Gold partners

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Media Partners

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Past Partners

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Series Partners

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What sponsors say

What attendees say


Request A Call Back

Would you like to speak to one of our sales associates over the phone? Just submit your details and we’ll be in touch shortly.

You can also write to us at:
Phone No - 91 80 4952 2392

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