6th Edition
Global CX Summit
Presented By

ABOUT GLOBAL CX SUMMIT


Edition
CX professionals
Solution Showcase Slots
SPEAKERS
Why Sponsor ?
- Prior notification of pre-qualified attending decision makers 5 days before the event along with information about their current challenges and technology requirements.
- Speed networking: to introduce and exchange business cards with all the event attendees.
- Guaranteed one-to-one meetings with the delegates of your choice and a dedicated account manager from Exito to execute these meetings during the event.
- Dedicated networking table in the networking area with your branding to have discussions with your prospects.
- Standalone speaking slot in the agenda to address the entire delegates (in select sponsorship packages).
- Opportunity for a senior management executive to be part of a Panel of your choice as a moderator or as a panelist (in select sponsorship packages).
- Gain brand visibility and a competitive edge to be showcased as the go-to solution provider for the IT leaders.
SPEAKERS 2022

Why Attend ?
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Brilliant Content : In-depth, trend-forward sessions – with tons of practical takeaways and ideas to keep you ahead in the customer journey.
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Brilliant Speakers: Gain in-depth guidance from expert speakers on fine-tuning your customer experience.
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Continued Learning : Gain access to speaker presentation slides and recordings, for your company to reference and use in your marketing and business initiatives, year-round.
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Connections : Hundreds of seasoned CX experts, CX Heads, customer service head, marketing and communication heads, technology heads and more to mingle and connect with. Meet your customers, vendors, expert resources, friends and colleagues of tomorrow.
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Showcase of technology solutions : Gather practical perspectives from many real-world use-cases shared by the market’s leading players, including early adopters and leaders from across the region.
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Network with leading solution providers : As a delegate, you will experience cutting-edge technology from solution providers from around the world that can fulfil your business requirements.
Featured Discussions
Transforming customer experience with technology
- Creating an immersive CX with AR/VR
- How will Metaverse transform CX?
- Use of IoT to enlighten the customer journey experience
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Offering customers a personalized experience through AI
Digitizing customer service to enhance customer experience
- How is AI complementing the human workforce to provide better customer service
- The importance of executing VoC programmes
- The need for real time analysis to de-escalate issues.
- Cloud Knowledge Management to understand customer purchase history for better customer service
Creating a seamless omnichannel CX through digitization
- Using technology to create wholesome experiences at every customer touchpoint
- Use of apps to create better customer experience
How is Conversational AI transforming the Future of CX
- Embracing the best of both human and AI
- Emotional Intelligence to become a competitive differentiator
- Providing a proactive customer support and engagement
- Driving conversation in the customer's language through NLP
- Anticipating customer preferences and needs
Strategic Insight - Managing Customer Expectations through data and analytics
- Forecasting customer expectations and improving customer experience with data
- Insight-driven analytics for providing better CX
- Harnessing data to create a personalized experience
- Understanding your ROI
JOB TITLES
- Customer Experience Heads
- Customer Relations Heads
- Customer Service heads
- Customer Loyalty Heads
- Customer Operations Heads
- Contact Centre Heads
- Heads of Product Development and Innovation
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Heads
- Heads of Consumer Insights and Analytics
- Senior Management ( CEO, CMO, COO, CDO, CTO)
INDUSTRY FOCUS









WHAT SPONSORS SAY
Partners 2022
Presenting Partner
Platinum Partners
Gold Partner
CX Transformation Partner
Keynote Partner
Silver Partner
Awards Partner
Media Partners
Past Partners










Testimonials



