5th Edition
Global CX Summit
ORCHESTRATING A HOLISTIC CX STRATEGY
Presented By
ABOUT GLOBAL CX SUMMIT
In today’s age of abundance, one thing that isn’t abundant is the average customer’s patience. The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses.
Add to this, the rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At the 5th Edition of the Global CX Summit, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.
The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.
Edition
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CX professionals
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Solution Showcase Slots
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SPEAKERS
Why Sponsor ?
- Prior notification of pre-qualified attending decision makers 5 days before the event along with information about their current challenges and technology requirements.
- Speed networking: to introduce and exchange business cards with all the event attendees.
- Guaranteed one-to-one meetings with the delegates of your choice and a dedicated account manager from Exito to execute these meetings during the event.
- Dedicated networking table in the networking area with your branding to have discussions with your prospects.
- Standalone speaking slot in the agenda to address the entire delegates (in select sponsorship packages).
- Opportunity for a senior management executive to be part of a Panel of your choice as a moderator or as a panelist (in select sponsorship packages).
- Gain brand visibility and a competitive edge to be showcased as the go-to solution provider for the IT leaders.
SPEAKERS 2022
Zeenat Mongal
VP & Head of CXICICI Lombard
Hari Shankar Mishra
Sr, Vice President - Customer ExperienceFuture Generali India Insurance Co. Ltd.
Dharmarajan K
Chief Business Officer - BeautyTata CLiQ
GB Kumar
Vice President, Asia PacificUserTesting
Jagmohan Rishi
Vice PresidentWockhardt
Gokul Gopalakrishnan
Senior Vice President & Business Head, AsiaUniphore
Aalok Pradhan
Director - Customer successCoinDCX
Pooja Makhija
Executive Director & Co-FounderPhonon.io
Suraj Shetty
Head of Customer Experience & Learning DevelopmentKissht
Sagar Rane
VP SalesOzonetel
Mayank Jain
Group Digital Customer InitiativesAditya Birla Capital
Sathish Krishnan
Head - CRMGo Ibibo Pvt Limited (redBus)
Amit Lall
AVP & Country Lead - Workplace Cosulting and Digital TransformationSodexo
Chaitanya Chokkareddy
Chief Product OfficerOzonetel Communications
Juhita Gupta
Associate Vice President Consumer InsightsSony Pictures Networks
Harshit Desai
Founding Member, Ex-Head of CX, Alliances & Automation - ABFLThe Grapevine Co.
Vijaybahu Joshi
Associate Vice President & Head of Experience DesignJio
NK Purohit
Chief Digital OfficerIIFL Securities
Anila Rao
Vice President, APACHaptik
Arzan Singpurwalla
Partner Lead - Whatsapp for BusinessMeta
Maurice Carvalho
Territory Sales LeadFreshworks
Vandana Tanna
Regional Sales managerFreshworks
Shraddha Thapa
Regional Head – Govt. & OTT PartnershipInfobip
Milind Kadam
Regional Sales headInfobip
Shankar Iyer
Head of Customer Success - IndiaInfobip
Jerome Vincent
Chief Grievance OfficerBajaj Allianz General Insurance Co. Ltd
Why Attend ?
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Brilliant Content : In-depth, trend-forward sessions – with tons of practical takeaways and ideas to keep you ahead in the customer journey.
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Brilliant Speakers: Gain in-depth guidance from expert speakers on fine-tuning your customer experience.
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Continued Learning : Gain access to speaker presentation slides and recordings, for your company to reference and use in your marketing and business initiatives, year-round.
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Connections : Hundreds of seasoned CX experts, CX Heads, customer service head, marketing and communication heads, technology heads and more to mingle and connect with. Meet your customers, vendors, expert resources, friends and colleagues of tomorrow.
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Showcase of technology solutions : Gather practical perspectives from many real-world use-cases shared by the market’s leading players, including early adopters and leaders from across the region.
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Network with leading solution providers : As a delegate, you will experience cutting-edge technology from solution providers from around the world that can fulfil your business requirements.
Featured Discussions
JOB TITLES
- Customer Experience Heads
- Customer Relations Heads
- Customer Service heads
- Customer Loyalty Heads
- Customer Operations Heads
- Contact Centre Heads
- Heads of Product Development and Innovation
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Heads
- Heads of Consumer Insights and Analytics
- Senior Management ( CEO, CMO, COO, CDO, CTO)
INDUSTRY FOCUS
Manufacturing
BFSI
E-commerce
Hospitality
Travel tourism
Aviation
Telecom
Hospitality and Healthcare
Entertainment
WHAT SPONSORS SAY
Partners 2022
Presenting Partner
Platinum Partners
Gold Partner
CX Transformation Partner
Keynote Partner
Silver Partner
Awards Partner
Media Partners
Past Partners
- Why Attend
- Key Takeaways
- With a meticulously curated agenda, the Digital Transformation Summit brings you engaging panel discussions, inspiring keynote sessions, and insightful case-studies relevant to your specific challenges
- Digital Transformation Summit is designed to give you a fulfilling event experience through its seamless networking and meeting options.
- The event will house renowned solution providers who will showcase their digital capabilities to support your digital roadmap
- A great mix of industry experts sharing their transformation stories; highlighting their setbacks and success
- Be an active part of crucial discussions pertaining to digitization of various business value chains
- Hear from industry veterans, luminaries and early adopters who will share the best practices, case studies and transformation stories
- Discuss the integrated approach needed to tackle the critical infrastructure requirements
- Understanding the competitive dynamics of technology
- Learn a systematic framework for evaluating, experimenting with, and prototyping your ideas
- Network with industry leaders and peers in innovative virtual formats
- Explore the latest technology solutions that can empower your organization to overcome challenges and expand your capabilities
Testimonials
Jay Chavez
( Chief Operating Officer), Ionics EMS Inc
I found the event very insightful and learnt a lot especially on the case studies in different industries.
Sandy R
IT Development Leader (Section Head) Astrido Group
It was a great opportunity to meet executives from many countries and glad to have insights about technologies used in various companies.
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Published on 28 Sep, 2020
