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The Leela Mumbai, Grand Ballroom
4 December 2019

India's Biggest Customer Experience Management Event

Experience | Engage | Evolve

Customer expectation is elevating by the day and there has never been a better time to be a customer obsessed organization!

With an incessant increase in market competition, the real battle companies are fighting for is the customers' attention.
The only way to cut through this clutter is by delivering superior Customer Experience.

ABOUT GLOBAL CX SUMMIT

Global CX Summit 2019, brought to you by Exito Media Concepts, is an experiential platform curated to strengthen your customer strategy and thereby help you deliver best-in-class Customer Experience in this age of the empowered customer.

This dynamic event will equip you with the frameworks and strategies necessary to break through the clutter, dive deep into consumer insights and emerge victorious through the changing landscape. At Global CX Summit, not only will you learn the latest trends in Customer Experience Management, but also be able to incorporate the learning to truly understand the changing needs of your customers and help them achieve meaningful goals by delivering seamless and delightful Customer Experience

Global CX Summit is a one-day initiative designed to bring together 180+ customer experience leaders and technology heads to discuss the latest trends and technology and see what it has in store for organizations.

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Learn From Industry Leaders

Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.

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Sharpen your skills

Masterclasses from the masters themselves allows you to dive into new disciplines, trends, and technologies.

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Broaden your horizons

Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.

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Connect and Click

From coffee-breaks to networking luncheons, Global CX Summit provides you with countless opportunities to meet fellow attendees and talk about the things that truly matter.

Featured discussions

Conceived with a vision to promote a knowledge and networking platform among the CX and technology leaders, Global CX Summit will highlight the following topics. We will extensively explore topics around Omnichannel Experience, Data Centralization, The impact of Predictive analytics, IoT, and AI on CX, Balance between privacy and personalization to begin with.

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CX as the Source of Competitive Advantage
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Create memories, not transactions
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Making Sense of the Mayhem (Data Centralization)
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Creating a Culture of Customer Centricity
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The Future of Transformational CX
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Finding the right talent for Customer Experience

Speakers 2019

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David Avrin

Customer Experience & Marketing Keynote Speaker
Visibility International, LLC

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Akhilesh Saxena

Vice President
Global Service Delivery & Customer Ops Tata Communications

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Jiten Kamdar

Vice President-Retail Branch Banking
HDFC

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Diksha Pande

Director- Operations, Experience and Community
CoWrks

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Madhav M Malhotra

Senior VP and Head Customer Service- Assisted Care
Reliance Jio Infocomm

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Subramanyam Iyer

Senior VP and Head- Customer Experience
DBS Bank

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Dharmarajan K

Chief Customer Officer & Head of Products
Tata CLiQ

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Soumonath Chatterjee

Director of Loyalty,CX and Distribution
India and South Asia AccorHotels

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Vishal Sampat

AVP - Customer Experience
Axis Bank

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Rishabh Mehrotra

Director- Operations and Customer Experience
UrbanLadder

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Dilpreet Singh

Head- CRM and Customer Analytics
The Oberoi Group

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Dinesh Menon

Former CMO
State Bank of India

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Dipu KV

President & Head of Operations and Customer Service
Bajaj Allianz General Insurance Company

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Rekha Nair

Head- Airport Service and Museum Director
GVK International Airport

180+

CX professionals

5+

Hours of Business Networking

30+

Solution providers

8+

Hours of Extensive Education

25+

Speakers

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Job Titles

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)

Industry Focus

  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment
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With CX playing an increasingly crucial role in every company's ballgame, the solutions you provide is of immense value. Global CX Summit is India's leading CX conference designed to facilitate and further an extensive understanding of the latest CX trends and technology among business leaders.

  • Powerful branding opportunities
  • Meet pre-qualified buyers with a verified spending budgets.
  • Share a list of target clients from your end and we will invite them to the exclusive event on a VIP pass.
  • Radically expand your network and meet new buyers through Speed-Networking.
  • Get brand visibility and competitive edge through our pre-event and onsite branding.
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Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.

With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.

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  • Build meaningful and lasting customer relations and help them achieve meaningful goals.
  • Understand and unlock the full potential that lies in customer data.
  • Focus on data centralization, predictive analytics, VoC programs among other things to evolve a strong customer-centric culture.
  • Understanding the competitive dynamics of technology
  • Learn a systematic framework for evaluating, experimenting with, and prototyping your ideas
  • Create strategic opportunities that outpace competition

Agenda 2019

What sponsors say

What attendees say

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Partners 2019

Silver Partner

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Networking Partner

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Supporting Partner

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Media Partners

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Series Partners

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Request A Call Back

Would you like to speak to one of our sales associates over the phone? Just submit your details and we’ll be in touch shortly.

You can also email us if prefer:
General queries - enquiry@exito-e.com
Marketing - enquiry@exito-e.com
Phone No - 91 80 4952 2392

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