ABOUT GLOBAL CX SUMMIT
Solution Showcase Slots
Why Sponsor ?
- Prior notification of pre-qualified attending decision makers 5 days before the event along with information about their current challenges and technology requirements.
- Speed networking: to introduce and exchange business cards with all the event attendees.
- Guaranteed one-to-one meetings with the delegates of your choice and a dedicated account manager from Exito to execute these meetings during the event.
- Dedicated networking table in the networking area with your branding to have discussions with your prospects.
- Standalone speaking slot in the agenda to address the entire delegates (in select sponsorship packages).
- Opportunity for a senior management executive to be part of a Panel of your choice as a moderator or as a panelist (in select sponsorship packages).
- Gain brand visibility and a competitive edge to be showcased as the go-to solution provider for the IT leaders.
Zeenat MongalVP & Head of CX
Hari Shankar MishraSr, Vice President - Customer Experience
Future Generali India Insurance Co. Ltd.
Dharmarajan KChief Business Officer - Beauty
GB KumarVice President, Asia Pacific
Jagmohan RishiVice President
Gokul GopalakrishnanSenior Vice President & Business Head, Asia
Aalok PradhanDirector - Customer success
Pooja MakhijaExecutive Director & Co-Founder
Suraj ShettyHead of Customer Experience & Learning Development
Sagar RaneVP Sales
Mayank JainGroup Digital Customer Initiatives
Aditya Birla Capital
Sathish KrishnanHead - CRM
Go Ibibo Pvt Limited (redBus)
Amit LallAVP & Country Lead - Workplace Cosulting and Digital Transformation
Chaitanya ChokkareddyChief Product Officer
Juhita GuptaAssociate Vice President Consumer Insights
Sony Pictures Networks
Harshit DesaiFounding Member, Ex-Head of CX, Alliances & Automation - ABFL
The Grapevine Co.
Vijaybahu JoshiAssociate Vice President & Head of Experience Design
NK PurohitChief Digital Officer
Anila RaoVice President, APAC
Arzan SingpurwallaPartner Lead - Whatsapp for Business
Maurice CarvalhoTerritory Sales Lead
Vandana TannaRegional Sales manager
Shraddha ThapaRegional Head – Govt. & OTT Partnership
Milind KadamRegional Sales head
Shankar IyerHead of Customer Success - India
Jerome VincentChief Grievance Officer
Bajaj Allianz General Insurance Co. Ltd
Why Attend ?
Brilliant Content : In-depth, trend-forward sessions – with tons of practical takeaways and ideas to keep you ahead in the customer journey.
Brilliant Speakers: Gain in-depth guidance from expert speakers on fine-tuning your customer experience.
Continued Learning : Gain access to speaker presentation slides and recordings, for your company to reference and use in your marketing and business initiatives, year-round.
Connections : Hundreds of seasoned CX experts, CX Heads, customer service head, marketing and communication heads, technology heads and more to mingle and connect with. Meet your customers, vendors, expert resources, friends and colleagues of tomorrow.
Showcase of technology solutions : Gather practical perspectives from many real-world use-cases shared by the market’s leading players, including early adopters and leaders from across the region.
Network with leading solution providers : As a delegate, you will experience cutting-edge technology from solution providers from around the world that can fulfil your business requirements.
Transforming customer experience with technology
- Creating an immersive CX with AR/VR
- How will Metaverse transform CX?
- Use of IoT to enlighten the customer journey experience
Offering customers a personalized experience through AI
Digitizing customer service to enhance customer experience
- How is AI complementing the human workforce to provide better customer service
- The importance of executing VoC programmes
- The need for real time analysis to de-escalate issues.
- Cloud Knowledge Management to understand customer purchase history for better customer service
Creating a seamless omnichannel CX through digitization
- Using technology to create wholesome experiences at every customer touchpoint
- Use of apps to create better customer experience
How is Conversational AI transforming the Future of CX
- Embracing the best of both human and AI
- Emotional Intelligence to become a competitive differentiator
- Providing a proactive customer support and engagement
- Driving conversation in the customer's language through NLP
- Anticipating customer preferences and needs
Strategic Insight - Managing Customer Expectations through data and analytics
- Forecasting customer expectations and improving customer experience with data
- Insight-driven analytics for providing better CX
- Harnessing data to create a personalized experience
- Understanding your ROI
WHAT SPONSORS SAY
CX Transformation Partner
- With a meticulously curated agenda, the Digital Transformation Summit brings you engaging panel discussions, inspiring keynote sessions, and insightful case-studies relevant to your specific challenges
- Digital Transformation Summit is designed to give you a fulfilling event experience through its seamless networking and meeting options.
- The event will house renowned solution providers who will showcase their digital capabilities to support your digital roadmap
- A great mix of industry experts sharing their transformation stories; highlighting their setbacks and success
- Be an active part of crucial discussions pertaining to digitization of various business value chains
- Hear from industry veterans, luminaries and early adopters who will share the best practices, case studies and transformation stories
- Discuss the integrated approach needed to tackle the critical infrastructure requirements
- Understanding the competitive dynamics of technology
- Learn a systematic framework for evaluating, experimenting with, and prototyping your ideas
- Network with industry leaders and peers in innovative virtual formats
- Explore the latest technology solutions that can empower your organization to overcome challenges and expand your capabilities
Jay Chavez( Chief Operating Officer), Ionics EMS Inc
Sandy RIT Development Leader (Section Head) Astrido Group
Published on 30 Mar, 2020